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West Midlands Metro Refund Policy

 1.Tickets on Direct Debit

For tickets bought through the Direct Debit Scheme, refunds are not available – you must give at least one month’s notice by telephone, email or in writing of your intention to cease Direct Debit payments

2.Season Tickets

  • If you no longer need your season ticket you may be able to claim a refund for the outstanding validity, less an administration charge.

Refunds are not available for season tickets valid for a calendar month or less.

  • Please contact Customer Services on 0345 835 8181 or email Customerservices@westmidlandsmetro.com
  • Season Tickets must have been valid for a minimum of 28 days with at least 7 days validity remaining. 90% of the outstanding validity of the ticket will be refunded, calculated from when the West Midlands Metro receives the ticket back, less a £5.50 administration charge.
  • Season tickets are sold at a discounted rate. 90%, of the outstanding value of the ticket, takes into account the discounted travel you have benefited from by holding a season ticket instead of buying day or week tickets. This means the refund will not be the exact remaining value of your pass.

All other Metro products are non-refundable

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