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Lost Property

What do I if I’ve lost something on board the metro?

If you leave something on the Metro please contact Customer Services on 0121 502 2006 (Monday-Friday 09:00-15:00) or email customerservices@westmidlandsmetro.com.

All lost property is taken to our depot on Potters Lane in Wednesbury where ID may be required to claim your item back. Items are stored for 28 days (except perishable goods which is 24 hours) and if they remain unclaimed either donated to a local charity or if they are of value, handed to the Police.