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Coronavirus (COVID-19 ) Advice for Customers

Coronavirus (COVID-19) Advice for Customers

Stay Safe, Stay Apart

As the government announces further changes to the lockdown guidelines, the safety and well-being of our customers and team members remains our number one priority. It is essential that we stay alert and continue to do everything we can to prevent the spread of Coronavirus (COVID-19).

In accordance with government advice, we are asking people to only use public transport where alternative travel options such as walking, cycling or driving are not available.

We are working closely with Transport for West Midlands (TfWM) and other operators to ensure that a co-ordinated approach is in place to social distancing across the region. You can find more advice about travelling on the network here.


What are we doing? 

On 15 May we made changes to our temporary timetable by increasing tram frequency between 06:00 – 20:00, Monday to Saturday. This is to reflect the number of people using our service and to ensure that social distancing can still be maintained. We will continue to monitor this situation closely.

In addition, we will be publishing regular updates about our busiest travel times here. This is to allow people to plan their journeys outside of these times, where possible, supporting those who may have less flexibility in terms of when they choose to travel.

We are continuing with our enhanced cleaning regime, paying careful attention to touch points and surfaces. Our drivers are also opening doors automatically at all stops to help reduce surface contact.

Our employees have been provided with hand sanitisers and appropriate PPE (Personal Protective Equipment) and we are, of course, sharing all the latest COVID-19 guidance with our team members, making sure they understand the need to self-isolate if they show symptoms.

We recognise that our efforts are also reliant on the co-operation of those using the service. With this in mind, we are working hard to raise awareness around social distancing and other measures that may limit the spread of the virus. Our Stay Safe, Stay Apart campaign has been rolled out across the network, reinforcing key messages with posters at stops, regular announcements on board our trams and through our social media channels including Twitter.

What can you do?

In line with our Stay Safe, Stay Apart campaign, there are a number of simple steps that you can follow to help reduce the spread of Coronavirus (COVID-19):

  • Keep space between yourself and others
  • Wear a face covering while using the service
  • Plan your journey to avoid busy travel times
  • Stay clear of doors, and allow others to get off the tram before getting on
  • Pay for your ticket in advance or use contactless where possible
  • Carry hand sanitiser and wash your hands before and after travelling

You can find more information about social distancing on public transport below.

If you do feel unwell with cold or flu-like symptoms, don’t put others at risk; please follow NHS advice: https://www.nhs.uk/conditions/coronavirus-covid-19/

Should you have any other concerns relating to COVID-19, or there are any additional safety measures you would like us to consider, then please get in touch.