Metro services are suspended from Saturday 13 November until further notice. Read more.



Covid rules reminder as customers return

Following the recent reopening of non-essential shops, members of the West Midlands Metro team have been out and about on the network this week reminding customers to wear a face covering.

Vicki Bennett, Metro Customer Service Manager, explained: “Since the statutory requirement was introduced as one of measures to prevent the spread of Covid-19, we’ve seen the vast majority of customers following the rules.

Metro is also urging customers to continue social distancing whenever possible and reminding them of its online tools to help them plan their journey – including an online ‘heat map’ that’s colour coded to highlight when trams are likely to be quieter.

This enables customers that have flexible travel plans to choose to travel at times when fewer people are using the service.

“From our experiences this week it’s heartening to see that, by far, the majority of customers continue to follow these simple, sensible steps to help prevent the spread of the virus.”

Further information on the wider measures taken by West Midlands Metro, and advice for customers, can be found here.