We are sorry for the inconvenience that has been caused to your travel arrangements while Metro services are suspended.
The safety and security of our customers and team members is always our first priority.
We are continuing to work closely with the manufacturer and have begun a programme of works to replace the cracked body panels. We expect services to resume by the end of May. Engineers from across the UK and overseas are working together to resume services as soon as possible.
Every effort is being made to bring this date forward, including potentially taking trams off site for the panels to be replaced so that multiple repairs can be carried out at the same time. The introduction of our new trams is also continuing, with another tram successfully completing the thorough testing and commissioning programme this week.
We will continue to process refunds for Metro tickets and passes for customers that have been affected by the suspension of services. Tickets which include travel by Metro have been temporarily taken off sale.
Once again, we sincerely apologise for the impact that the suspension of services has had on our customers travel needs and understand the frustration that many people will feel.
For help to plan your alternative transport journey or to find out more about the best value ticket for your chosen option, please visit tfwm.org.uk and search tickets and passes.
The latest details regarding the change in service, will be published on our website or twitter page.