What happens if I lose my Season Ticket? Do I have to buy another?

If you bought your ticket online, please call us on 0345 835 8181 and we’ll be happy to replace it for you. There may be a charge and you will need to buy a ticket for those days you are without your Season Ticket.

If you bought your ticket at a station, please return to the station where a member of staff will be happy to replace it for you. There may be a charge for this.

Note that if you have lost your ticket more than once, we may not be able to replace it for you.

Please return to the place where your ticket was issued or contact the issuing body, to arrange a replacement. Please note, there may be a charge for this service.

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