Contacting us

• How can I make a comment, complaint or suggestion?
• How do I request information about me?

Covid

• What are you doing in response to Covid-19?

Lost Property

• What do I do if I've lost something on board the tram?

My Metro App

• What should I do if I have purchased the wrong ticket?
• What should I do if the My Metro app is not working?

Penalty Fares

• Can I appeal against the penalty fare?
• How can I pay the penalty fare?
• How long will my data be held from the date I receive the penalty fare?
• If I am caught without a ticket do I have to pay immediately?
• What if I don’t pay the penalty fare within the time allowed?
• What is a penalty fare?
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Recruitment

• How do I enquire about working for West Midlands Metro?

Season Tickets

• Can I get a refund on my Season Ticket?
• Can I purchase season tickets?
• Can I replace my season card if it is damaged?
• Can I save money with a Season Ticket?
• What happens if I forget my season ticket?
• What happens if I lose my Season Ticket? Do I have to buy another?
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Tram Tickets

• At what age does a child have to pay the adult fare?
• Do you have an app to purchase tickets with?
• How do I purchase a ticket?
• What type of tickets do you sell?
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Using the Tram

• Can I travel with a bike on board?
• Can I travel with a buggy or pram?
• Can I travel with a mobility scooter on the tram?
• How do I find out about service disruptions?
• How do I know if tram services are running well?
• How do I know when a tram is due to arrive?
• How frequently do trams operate?
• I’m a wheelchair user – will I be able to travel on the tram?
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