Latest advice: You must wear a face covering when using our service
Journey Planner
Contact Us
Customer Services
Contact Us
Metro Passenger Panel
Social Media
Lost Property
0345 835 8181
Tickets
Fare Finder
Tickets
Maps & Times
Maps
Times
Park & Ride
Using The Metro
Using The Metro
Service Status
Safety
FAQs
Access for All
Cycling
Mobility Scooters
Permit to Work
News
About
West Midlands Metro
Expansion Programme
Legal
Media Centre
Midland Metro Limited
Procurement
Careers
Advertising
FAQs
Subscribe
How Can We Help?
Search
Contacting us
How can I make a comment, complaint or suggestion?
How do I request information about me?
Covid
What are you doing in response to Covid-19?
Lost Property
What do I do if I've lost something on board the tram?
My Metro App
What should I do if I have purchased the wrong ticket?
What should I do if the My Metro app is not working?
Penalty Fares
Can I appeal against the penalty fare?
How can I pay the penalty fare?
How long will my data be held from the date I receive the penalty fare?
If I am caught without a ticket do I have to pay immediately?
What if I don’t pay the penalty fare within the time allowed?
What is a penalty fare?
Show all articles ( 3 )
Collapse Articles
Recruitment
How do I enquire about working for West Midlands Metro?
Season Tickets
Can I get a refund on my Season Ticket?
Can I purchase season tickets?
Can I replace my season card if it is damaged?
Can I save money with a Season Ticket?
What happens if I forget my season ticket?
What happens if I lose my Season Ticket? Do I have to buy another?
Show all articles ( 3 )
Collapse Articles
Tram Tickets
At what age does a child have to pay the adult fare?
Do you have an app to purchase tickets with?
How do I purchase a ticket?
What type of tickets do you sell?
Show all articles ( 1 )
Collapse Articles
Using the Tram
Can I travel with a bike on board?
Can I travel with a buggy or pram?
Can I travel with a mobility scooter on the tram?
How do I find out about service disruptions?
How do I know if tram services are running well?
How do I know when a tram is due to arrive?
How frequently do trams operate?
I’m a wheelchair user – will I be able to travel on the tram?
Show all articles ( 5 )
Collapse Articles