FAQs – West Midlands Metro

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How Can We Help?

Contacting us

How do I request information about me?
How can I make a comment, complaint or suggestion?

Covid

What are you doing in response to Covid-19?

Lost Property

What do I do if I've lost something on board the tram?

My Metro App

What should I do if the My Metro app is not working?
What should I do if I have purchased the wrong ticket?

Penalty Fares

What is a penalty fare?
What if I don’t pay the penalty fare within the time allowed?
If I am caught without a ticket do I have to pay immediately?
How long will my data be held from the date I receive the penalty fare?
How can I pay the penalty fare?
Can I appeal against the penalty fare?

Recruitment

How do I enquire about working for West Midlands Metro?

Season Tickets

What happens if I lose my Season Ticket? Do I have to buy another?
What happens if I forget my season ticket?
Can I save money with a Season Ticket?
Can I replace my season card if it is damaged?
Can I purchase season tickets?
Can I get a refund on my Season Ticket?

Tram Tickets

What type of tickets do you sell?
How do I purchase a ticket?
Do you have an app to purchase tickets with?
At what age does a child have to pay the adult fare?

Using the Tram

How do I find out about service disruptions?
I’m a wheelchair user – will I be able to travel on the tram?
How frequently do trams operate?
How do I know when a tram is due to arrive?
How do I know if tram services are running well?
Can I travel with a mobility scooter on the tram?
Can I travel with a buggy or pram?
Can I travel with a bike on board?

Customer Services

customerservices@westmidlandsmetro.com

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