Archives: FAQs

If you are still having issues, then contact our Customer Services team by emailing customerservices@westmidlandsmetro.com

You cannot share your ticket with anyone. Tickets found to be shared will be cancelled and travellers may be charged a penalty fare. It is

If you have purchased an incorrect or duplicate ticket via the My Metro App, contact our Customer Service team by emailing customerservices@westmidlandsmetro.com Please ensure that you

Ensure that any outstanding updates are installed. You can also try deleting then reinstalling the My Metro app. If this does not resolve the problem,

Yes. All ticket types will prompt you to select the date of travel from a date picker on the purchase screen. That can be on

Your tickets will activate at midnight on the day of travel, with the validity running through to the end of the service day at the

Download the app again onto your new device and log in, your account will be transferred to the new device.

You are only able to view your ticket on 1 device at a time. However, if you change your phone your information will be transferred