FAQs Archive - Page 4 of 6 - West Midlands Metro

No. If you do not wish to pay immediately your name and address will be taken and a penalty fare notice will be given to

16th November 2020

Your data will be held for three years.

16th November 2020

Call Customer services on 0345 835 8181 and quote the PFN reference number.

16th November 2020

Yes, all appeals must be received within 14 days, commencing on the day following the issue of the PFN (Penalty Fare Notice). All appeals must

16th November 2020

If you bought your ticket online, please call us on 0345 835 8181 and we’ll be happy to replace it for you. There may be a charge

16th November 2020

Season tickets must be carried on each journey. If you forget your Season ticket, you will need to purchase a ticket for the journeys that

16th November 2020

Season Tickets can offer great discounts for those who travel more than, say, three or four days a week. And generally the longer the Season

16th November 2020

If your ticket is faded or damaged, or doesn’t work, you can return it to any Travel West Midlands National Express Information Centre where it

16th November 2020

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