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Customer Experience Officer

We have an opportunity for friendly, trustworthy, reliable and punctual individuals who can provide and deliver a safe, secure, reliable and sustainable service to all our customers.  You will ensure that all customers have a valid ticket or pass and provide best value advice for customer travel arrangements. This is a fixed-term seasonal contract

Responsibilities include:

  • Responsible for ensuring that all customers have a valid ticket or pass an be the customer’s expert in providing best value advice for their travel arrangements
  • Responsible for delivering an excellent experience to customers that exceeds expectation
  • Be an ambassador for Midland Metro Limited and always maintain professionalism
  • Adhering to all company policies and procedures and responsibly practice safe methods of work
  • Promptly and accurately communicate travel disruption information to your customers using the communication methods available
  • Develop an in-depth knowledge of products and services provided by Midland Metro Limited including ticketing options, the local area surrounding the stops and other transport modes.
  • Report any safety critical concerns or behaviours through the correct internal procedure
  • Undertake all mandatory or safety critical training and learning opportunities to a high standard and maintain competency levels necessary for the role
  • Comply with Health and Safety Instructions and directives in accordance with Company policies and procedures.
  • Accurately report accidents, incidents or near misses including personal injury and vehicle damage to the Control Room

What You’ll Need:

  • GCSE Maths and English at Grade C or above
  • Must be 18 years and above
  • Excellent communication skills written and verbal
  • Experience in a forward-facing customer-focused role
  • Able to work unsociable hours including weekends and bank holidays
  • Ability to handle cash and electronic payment methods
  • To work alongside other departments within the Company
  • To be trustworthy, reliable and punctual
  • Ability to demonstrate excellent customer service skills in a busy environment
  • Ability to stay calm work within a pressurised environment while dealing effectively with varied customer situations
  • To have proven experience of working in customer service environment
  • To demonstrate a proactive “can do” attitude
  • Must have a Full UK driving license

What We Offer in Return:

  • Competitive Salary
  • Free travel on West Midlands trams and buses for you and your partner
  • Life Insurance Benefit
  • Employee Assistance Program 24/7 365 days
  • Discounted Gym membership.
  • Full On the Job Training

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