We would like to apologise to our customers for the recent problems which have led to services being disrupted for several days since we took over the operation of the network.
It has been a challenging couple of weeks. We are obviously extremely sorry for the inconvenience caused to you all and we would like to thank you for your patience.
We have attempted to maintain as frequent a service as possible and our staff have been working flat out to try to resolve the problems as soon as possible.
We have had to deal with a number of significant issues affecting the availability of trams and the performance of the infrastructure. We are implementing plans to renew the infrastructure to ensure we can provide a resilient service to our customers.
We recognise that service disruptions create difficulties for our customers and we are grateful to our public transport colleagues in the rail and bus sectors for assisting passengers in completing their journeys.
We really do appreciate the patience displayed by our customers and I want to assure you that infrastructure investment remains a key priority for us as we look forward to significantly expanding the Metro network over the coming years.
Carl Williams
Director of Operations
