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New graphics highlight Covid-safe travel

With most of the region covered by the government’s latest Tier 3 coronavirus restrictions, West Midlands Metro is reminding customers of the latest guidance on safe tram travel.

New posters and graphics have been put up across the tramway to re-enforce key messages on social distancing.

Ray Harris, Metro Head of Operations, explained: “The fresh graphics highlight the revised capacity of our trams, introduced to help customers to keep a safe distance from each other, and we hope that this will remind them to wait a few minutes for the next tram if the one they intend to board looks busy.

“We also aim to reassure them that we’re doing all we can to prevent the spread of the virus, with new information posters emphasising our enhanced cleaning programme that includes state-of-the art anti-static technology designed to protect against Covid-19 and 99.9% of bacteria.”

The latest information campaign follows the introduction of a number of online and mobile tools to help customers plan their journey, including an easy to understand ‘heat map’ graphic that’s colour coded to identify times when trams are usually busier. This enables customers who can be flexible to choose to travel at times when fewer people are using the service.

By using the MyMetro app they can also pay for travel in advance, helping to further reduce the risk of spreading the virus as there’s no need for cash transactions on board the tram.