At West Midlands Metro we think our tram services should be available for everyone to use.
We always strive to make our system as accessible as possible and we’ve put a number of improvements in place to try to help. Take a look at some of the points below and if there is something that isn’t covered and you’d like a query answering, do please contact our Customer Services team.
All our tram stop platforms are laid out in the same way. They are well lit and are monitored by closed circuit television (CCTV), with direct links via a help point intercom with the control room.
The layout of tram stop platforms
The platform edge is white and has tactile paving to identify the kerb. Special paving showing the wheelchair sign indicates the appropriate place for wheelchair users to wait so that they are near the wheelchair spaces when they get on the tram. All stops are well lit and are monitored by closed circuit television (CCTV). There are direct links via a help point intercom with the control room.
We have designated blue badge parking at all our Park & Ride sites with easy access to the tram stop.
Trams are designed with safety and security to the fore. There are direct links via a help point intercom with the control room. CCTV is also being introduced onboard vehicles where a help point on board connects passengers to the driver. Conductors operate on each tram.
Electronic signs and audible announcements
Electronic signs and audible announcements show the next stop and final destination.
Dedicated wheelchair spaces
There are two dedicated spaces on every tram which have a help button and a stop request button at an appropriate height. This is signposted in Braille and there’s also room for guide dogs.
Priority seating for elderly and disabled passengers is clearly marked. If you are using a priority seat and are asked to give up your seat by another customer who is less able to stand, your assistance would be appreciated.