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Access for All

At West Midlands Metro we think our tram services should be available for everyone to use.

We always strive to make our system as accessible as possible and we’ve put a number of improvements in place to try to help. Take a look at some of the points below and if there is something that isn’t covered and you’d like a query answering, do please contact our Customer Services team.

 

 

Tram Stops

All our tram stop platforms are laid out in the same way. They are well lit and are monitored by closed circuit television (CCTV), with direct links via a help point intercom with the control room.

The layout of tram stop platforms

The platform edge is white and has tactile paving to identify the kerb. Special paving showing the wheelchair sign indicates the appropriate place for wheelchair users to wait so that they are near the wheelchair spaces when they get on the tram. All stops are well lit and are monitored by closed circuit television (CCTV). There are direct links via a help point intercom with the control room.

Visually impaired customers that require assistance with using either the stop equipment or the tram should contact our Customer Services team on 0345 835 8181, or email us on customerservices@westmidlandsmetro.com.

Blue badge parking

We have designated blue badge parking at all our Park & Ride sites with easy access to the tram stop.

Trams

Trams are designed with safety and security to the fore. There are direct links via a help point intercom with the control room. CCTV is also being introduced onboard vehicles where a help point on board connects passengers to the driver. Conductors operate on each tram.

Electronic signs and audible announcements

Electronic signs and audible announcements show the next stop and final destination.

Dedicated wheelchair spaces

There are two dedicated spaces on every tram which have a help button and a stop request button at an appropriate height. This is signposted in Braille and there’s also room for guide dogs.

Priority Seating

Priority seating for elderly and disabled passengers is clearly marked. If you are using a priority seat and are asked to give up your seat by another customer who is less able to stand, your assistance would be appreciated.

Mobility Scooters

Read more about Mobility Scooters here.

All our trams are 100% low floor

There is easy access and level boarding and spaces for two wheelchairs on every tram to ensure full access for people with mobility difficulties as well as those with pushchairs, buggies and luggage.