Latest advice: You must wear a face covering when using our service
Using our Metro service is quite straightforward but we’ve listed below a few points to bear in mind. We’ve also included some tips for other road users so that we can all get to where we’re going as safely and securely as possible.
Distractions like mobile phones and headphones can put you at risk so, please, when you’re using the Metro stay alert and keep an eye on where you’re going.
Also remember to stay back from the platform’s edge when standing at a tram stop.
Always use pedestrian crossing points when going across the tracks. Observe tram signs and look both ways before crossing. Remember that, sometimes, one tram can hide another travelling in the opposite direction so take extra care.
Traffic signals and lane signs are placed around the network for your safety and you should always follow their directions.
All of our trams have some seats which are reserved. Please ensure they’re free for the use of less able passengers. Buggies, wheelchairs and mobility scooters should be positioned carefully at designated points.
At all our stops and on all our trams there are help point buttons for use in emergencies. They put you directly in touch with our staff who are there to provide support and advice should you need it. If at a tram stop, stay by the help point and our staff will be able to see you on CCTV.
When travelling on or around the tram network, keep hold of your young children. By following this advice no problems should arise but if you do become separated the important thing is not to panic. Press the help button and our driver on control room staff will help to reunite you again as quickly as possible.
Please don’t try to board or alight from a tram when the door alarm sounds or the overhead lights are flashing. These alarms are there to tell you the doors are closing and, for your safety, you should stand clear of them.
When boarding a tram take your seat or hold on to a handrail as soon as possible. A notification is given when the tram is about to depart and not holding on may cause you to lose your balance. If you are standing, you should keep gripping a handrail during your journey to avoid a possible fall should the tram need to brake sharply.
Please don’t distract the tram driver. If you need information or help on your journey then please ask the customer service representative on board or use the platform passenger assistance help points before you board.
When travelling on or around the metro, keep hold of your young children. By following this advice no problems should arise but if you do become separated the important thing is not to panic. Press the help button and our driver on control room staff will help to reunite you again as quickly as possible.
The driver will sound the horn when necessary to warn of a tram’s approach. Also bear in mind that trams are wider than the tracks so stand well clear of them and keep small children close to you at all times.
We’ve a special section of the website with more information and tips for cyclists so please click here or watch the video below.
Please don’t obstruct the tramway – it sounds obvious but remember we are on fixed rails and can’t get around you. Wherever possible avoid driving directly on the tracks, particularly at speed, because they can become slippery, especially when wet. Please pay attention to highway regulations and remember that trams have different signalling systems to those of cars and other vehicles – even when we are using the same stretch of road.
If you own, occupy a building or other assets near the tramway, please download this leaflet to give to anyone carrying out work on your behalf.
