How We're Doing

See the results on our latest customer satisfaction survey.

Last year, customers were encouraged to share their feedback as part of our annual customer satisfaction survey – the first since before the Covid-19 pandemic.

The surveys were conducted independently by Transport for West Midlands using a specialist team trained to carry out face-to-face interviews with customers on our network and as a digital survey.

Thank you to everyone who took part, here are the headline results from your feedback.

87%

of customers satisfied with West Midlands Metro overall.

1,500

Over 1,500 customer surveys completed

0 %

Cleanliness & condition inside the tram

0 %

Tram stops general condition & maintenance

0 %

Amount of time your journey took

0 %

Information provided inside the tram

On the tram

85%

Security on the tram

80%

Satisfied with journey comfort

At tram stops

93%

Convenience & accessibility of stop location

91%

Tram stops are free from graffiti and vandalism

88%

Helpful & timely information provided at the tram stop

82%

Your personal safety whilst at the tram stop

Tram times

81%

Length of time waiting for a tram

83%

Reliability (trams running on time)

76%

Frequency (how often the trams run)

Waiting for the tram

91%

Cleanliness & condition of the outside of the tram

88%

Route / destination on the front of the tram

86%

Length of time it took to board the tram

85%

The ease of getting on and off the tram

Our team

92%

The appearance of team members

90%

The helpfulness & attitude of team members

Ticketing

89%

Range of payment options available

87%

Range of ways you can purchase tickets for the Metro

74%

Overall value for money

Customer Services

We value our customers’ opinions and would love to hear about your recent tram journey with Metro.

To tell us what we do well or what we can do better, please get in touch by chatting to us via our social platforms, emailing us at customerservices@westmidlandsmetro.com, or calling 0345 835 8181.

Our normal opening hours are:
Mon-Fri 08:00-18:00
Sat 09:00-13:00
Sun Closed

Social Media

Stay up to date with our latest services, offer and campaigns.

Follow us on:

FAQs

Read our frequently asked questions to help you travel on our network.

Ticket Information

View ticket options to find the right ticket for your journey.

Latest News

Stay up to date with all the latest news from West Midlands Metro.

Safety & Security

Find out how to stay safe when using the Metro.

How We're Doing

See the results on our latest customer satisfaction survey.

Thank you to everyone who took part, here are the headline results from your feedback.

87%

1,500

On the tram

85%

80%

At tram stops

93%

91%

88%

82%

Tram times

81%

83%

76%

Waiting for the tram

91%

88%

86%

85%

Our team

92%

90%

Ticketing

89%

87%

74%

Customer Services

Social Media

FAQs

Ticket Information

Latest News

Safety & Security

Customer services

Website information

Subscribe to stay up to date

©2024 West Midlands Metro

Register to receive news and updates