Dogs on Trams Trial

It is a 3-month trial period which begins on Tuesday 15 August and ends on Wednesday 15 November 2023

One dog per customer is welcome onboard our trams during the trial period.  

No. Your dog will be able to travel as part of your ticket or pass and will not require a separate ticket.

Yes. You can read more about the rules that dog owners are asked to follow during the trial period at the bottom of the page. 

All well-behaved dogs on leads will be welcome on-board during the trial period. 

The wellbeing of your dog is important to us. If they are distressed by the environment on the tram, please leave the tram at the next stop. 

There are no restrictions of where a customer can stand or sit with their dog. We ask that customers refrain from using the wheelchair bay and priority seats, where possible. Dogs are not allowed on the tram seats.

It is your responsibility to clean any mess that is made on our trams or at tram stops. Please be prepared and carry poo bags and wipes with you when you travel.

You can travel at any time. Although we do recommend that you plan your journey when there are less people travelling, where possible for the wellbeing of your dog and comfort of other customers. You can find out more about when the busiest times to travel are, here.

Please make a member of our team aware and they will assist you to find a space on the tram where you feel comfortable. As part of our guidance, we have asked dog owners to be mindful of others who may have a fear of dogs and to be prepared to move to another part of the tram, if necessary.

No. As long as each dog is with a paying customer, on a lead and wearing a muzzle  if required, there are no restrictions on the number of dogs travelling.

By holding a trial period before making an additional change to the Conditions of Carriage, this will allow West Midlands Metro to ensure that all eventualities have been considered and any risks associated with his change properly addressed. It is important that we ensure that all customers can continue to enjoy our service.

All feedback and information gathered during the trial period will be reviewed and a recommendation will be made to the owners of the network, West Midlands Combined Authority, for next steps. The results of the trial will be published on our website and social media channels.

You can share your feedback or ask a question by completing the form below. You can also ask a question using the chat function at the bottom of the page between 06:00 and 20:00 Monday to Friday, 08:30 until 20:30 on Saturday and 10:30 until 18:30 on Sundays.