Trams are operating between Wolverhampton St. George’s and Bull Street only. Read more

Latest Advice

Coronavirus (COVID-19) Advice for Customers

Plan ahead and travel safely  – 19 July 2021

As restrictions ease services are likely to be busier so please plan your journey in advance.

When using the tram please follow the safer travel guidance which includes advice on wearing a face covering.

We recommend that you:

The safety and well-being of our customers and team members remains our number one priority. It is essential that we stay alert and continue to do everything we can to prevent the spread of Coronavirus (COVID-19).

What are we doing?

  • We regularly update the website and My Metro app so that you can view quieter travel times – helping you to plan your journeys
  • We are continuing with our enhanced cleaning regime, paying careful attention to touch points and surfaces.
    • In addition to our enhanced daily cleaning regime, each tram is cleaned regularly using state of the art anti-static technology, designed to protect against 99.9% of bacteria including COVID-19.
  • Our drivers are also opening doors automatically at all stops to help reduce surface contact.
  • Colleagues have been provided with hand sanitisers and appropriate PPE (Personal Protective Equipment) and we are sharing all the latest COVID-19 guidance with our team members, making sure they understand the need to self-isolate if they show symptoms

You can read our COVID Secure risk assessment here

What can you do?

There are a number of simple steps that you can follow to help reduce the spread of Coronavirus (COVID-19):

  • Be considerate to others and wear a face covering while using the service – Learn how to make yours here
  • Plan your journey to avoid busy travel times – using the online travel tools
  • Stay clear of doors, and allow others to get off the tram before getting on
  • Pay for your ticket in advance using the My Metro app or contactless payment where possible
  • Carry hand sanitiser and wash your hands before and after travelling

We are encouraging our customers to wear a face covering for the full duration of your journey. Face coverings should cover the mouth and nose while allowing the wearer to breath comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit.

If you do feel unwell with cold or flu-like symptoms, don’t put others at risk; please follow NHS advice

Should you have any other concerns relating to COVID-19, or there are any additional safety measures you would like us to consider, then please get in touch.