How can I make a comment, complaint or suggestion?

We always welcome your comments, compliments and suggestions about our services. We will try to resolve any complaints you may have. View our complaints policy here.

You can contact us:

By email 
The best way to contact us is by emailing us customerservices@westmidlandsmetro.com

By phone
Call our Customer Service team on 0345 835 8181

By post
Putting Passengers First Group
16 Summer Lane
Birmingham
B19 3SD

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