What is a penalty fare? An on-the-spot fare issued to anyone who does not have a valid ticket for their journey, when they have had the opportunity to purchase one. Read More » 16th November 2020
What if I don’t pay the penalty fare within the time allowed? If the penalty fare is not paid in full within 21 days, you may become liable to legal proceedings which can result in a fine Read More » 16th November 2020
If I am caught without a ticket do I have to pay immediately? No. If you do not wish to pay immediately your name and address will be taken and a penalty fare notice will be given to Read More » 16th November 2020
How long will my data be held from the date I receive the penalty fare? Your data will be held for three years. Read More » 16th November 2020
How can I pay the penalty fare? Call Customer services on 0345 835 8181 and quote the PFN reference number. Read More » 16th November 2020
Can I appeal against the penalty fare? Yes, all appeals must be received within 14 days, commencing on the day following the issue of the PFN (Penalty Fare Notice). All appeals must Read More » 16th November 2020