Driver / Customer Service Representative

Responsibilities:

• Undertaking driving duties and provide a safe, smooth and comfortable journey to all West Midlands Metro customers.
• Delivering a customer experience that exceeds expectation
• Ensure that all customers have a valid ticket or pass an be the customer’s expert in providing best value advice for their travel arrangements
• Be an ambassador for Midland Metro Limited and maintain professionalism at all times
• Adhering to all Company policies and procedures and responsibly practice safe methods of work
• Promptly and accurately communicate travel disruption information to your customers using the communication methods available
• Develop an in-depth knowledge of products and services provided by Midland Metro Limited including ticketing options, the local area surrounding the stops and other transport modes.
• Report any driving safety critical concerns or behaviors through the correct internal procedure
• Provide a service in line with the published timetable, while maintaining the safe operation of a tram
• Complete thorough and accurate driving incident reports when applicable
• To have a comprehensive knowledge of By-laws and the Conditions of Carriage with a particular focus on customer comfort
• Undertake all mandatory or safety critical driver training and learning opportunities to a high standard and maintain competency levels necessary for the role
• Comply with Health and Safety Instructions and directives in accordance with Company policies and procedures.
• Accurately report accidents, incidents or near misses including personal injury and vehicle damage to the Control Room

What You’ll Need:

• A Full UK and Clean Driving License at least 12 months old
• GCSE Maths and English at Grade C or above
• Must be 21 years and above
• Excellent communication skills written and verbal
• Experience in a forward-facing customer focused role
• Able to work unsociable hours including weekends and bank holidays
• Ability to handle cash and electronic payment methods
• To work alongside other departments within the Company
• To be trustworthy, reliable and punctual
• Ability to demonstrate excellent customer service skills in a busy environment

What We Offer in Return:

• Competitive Salary
• 25 days holiday + bank holidays
• Free travel on West Midlands trams and buses for you and your partner
• Contributory Pension Scheme.
• Life Insurance Benefit
• Employee Assistance Program 24/7 365 days
• Discounted Gym membership.
• Full On the Job Training