The My Metro App is a convenient way to buy your tram tickets for West Midlands Metro services. It will allow you to purchase tickets before you get on the tram, saving you hassle and, if you’re buying one of our great value season tickets, money.
Get access to exclusive discounts, buy tickets, get alerts, check trams times, and use your phone as a ticket with the West Midlands Metro MyMetro app.
Access to exclusive tickets, including our 3 Day, 7 Day, 10 Day and Flex & Save tickets. Start saving when you download the app.
Buy your tram tickets anywhere, at any time, in just a few taps.
View our live tram timetable to plan your journey and stay up to date with alerts.
Skip the queues with a digital ticket on your phone – simply show our conductors and ticket inspectors.
Your ticket will automatically update on the day you’re travelling, meaning you’re ready to show our conductors.
Never lose your tickets again with My Ticket Wallet, where you can store and keep track of all your tickets.
Pay for your tickets with a Direct or Credit Card, PayPal, Google and Apple Pay.
Get alerts and stay updated on the latest alerts and any upcoming disruptions on our network.
The My Metro App is a convenient way to buy your tram tickets for West Midlands Metro services. It will allow you to purchase tickets before you get on the tram, saving you hassle and, if you’re buying one of our great value season tickets, money.
You can get the My Metro App from either the Google Play store or the Apple store. They can be downloaded and used on any smart device running the android or IOS operating system.
It is quick and easy to create an account in the app. When prompted to log in, if it is your first time, you will need to register your details and follow the steps to create an account.
Please note your account password requires a mixture of uppercase and lowercase letters, at least one number and at least one special character. The following special characters are NOT supported: “., -, ×” and using these will result in an error message.
The My Metro app allows you to buy a selection of Metro only and bus+Metro tickets, for both adult and child travellers. These range from day tickets to weekly and monthly season tickets, with our 3-day, 4-day and flex & save tickets exclusively available on the app.
You are only able to view your ticket on 1 device at a time. However, if you change your phone your information will be transferred to the new device.
You cannot share your ticket with anyone. Tickets found to be shared will be cancelled and travellers may be charged a penalty fare. It is up to you to ensure ticket purchased is valid for everyone traveling.
If you have purchased an incorrect or duplicate ticket via the My Metro App, contact our Customer Service team by emailing customerservices@westmidlandsmetro.com
Please ensure that you provide the ticket reference number, your full name, and the email address used on the account.
Yes. All ticket types will prompt you to select the date of travel from a date picker on the purchase screen. That can be on the day, or months in advance, with the tickets automatically activating at the start of service (approximately 04:00) on the day selected. Please ensure you carefully select the date of travel/start date of the season ticket when purchasing!
Your tickets will activate at midnight on the day of travel, with the validity running through to the end of the service day at the end of the validity period (approximately 01:00). For example, activating a 7-day ticket on Monday will allow you to travel on this pass until approximately 01:00 on the following Monday morning.
If you buy our flex & save product you will need to activate each of the day tickets as you use them, before boarding the tram. Each day’s travel is activated from the ticket wallet, you will need to select the flex and save product and push the redeem day ticket button. This will then generate the ticket for that day’s travel, which will appear separately in the ticket wallet.
Download the app again onto your new device and log in, your account will be transferred to the new device.
If you cannot see your ticket in the My Metro App, please make sure you are logged in to your account. It will show if you are logged in or not at the bottom of the screen under the settings tab.
You will need internet access to use the My Metro App.
All tickets purchased on My Metro App can be used on all West Midlands Metro trams. Please note that NX+metro and nBus+metro tickets are also available to purchase allowing travel on buses as well as trams. Make sure your tickets are valid for your journey across all the modes of transport you’re planning to use.
Head to the purchase tab and select whether you need a Metro only or bus+Metro ticket. If you know the zones you need to travel in you can select them right away and choose your ticket, paying by debit or credit card, Paypal or Apple pay/Google pay.
If you’re not sure of the zones you’re travelling in you can select the stops you are traveling between at the top of the page, which will then show you the correct combination – you can then select the ticket type you need, then pay using a debit or credit card, Paypal or Google pay/Apple pay.
Ensure that any outstanding updates are installed. You can also try deleting then reinstalling the My Metro app. If this does not resolve the problem, then contact our Customer Services team by emailing customerservices@westmidlandsmetro.com
If you are still having issues, then contact our Customer Services team by emailing customerservices@westmidlandsmetro.com
You can permanently delete your MyMetro account by heading to the Settings tab on your MyMetro app, and selecting Delete in the Account section. Alternatively, you can contact customerservices@westmidlandsmetro.com and a member of the team will provide confirmation of your account being deleted.
Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD