Download the My Metro App - The West Midlands Metro App

What is the MyMetro app?

The My Metro App is a convenient way to buy your tram tickets for West Midlands Metro services. It will allow you to purchase tickets before you get on the tram, saving you hassle and, if you’re buying one of our great value season tickets, money.

Where can I get the MyMetro app?

You can get the My Metro App from either the Google Play store or the Apple store. They can be downloaded and used on any smart device running the android or IOS operating system.

How do I create an account on the app?

It is quick and easy to create an account in the app. When prompted to log in, if it is your first time, you will need to register your details and follow the steps to create an account.

Please note your account password requires a mixture of uppercase and lowercase letters, at least one number and at least one special character. The following special characters are NOT supported: “., -, ×” and using these will result in an error message.

What tickets are available on the MyMetro app?

The My Metro app allows you to buy a selection of Metro only and bus+Metro tickets, for both adult and child travellers. These range from day tickets to weekly and monthly season tickets, with our 3-day, 4-day and flex & save tickets exclusively available on the app.

Am I able to access my ticket on more than 1 device?

You are only able to view your ticket on 1 device at a time. However, if you change your phone your information will be transferred to the new device.

You cannot share your ticket with anyone. Tickets found to be shared will be cancelled and travellers may be charged a penalty fare. It is up to you to ensure ticket purchased is valid for everyone traveling.

What to do if I purchase the wrong ticket?

If you have purchased an incorrect or duplicate ticket via the My Metro App, contact our Customer Service team by emailing customerservices@westmidlandsmetro.com

Please ensure that you provide the ticket reference number, your full name, and the email address used on the account.

Can I buy tickets in advance?

Yes. All ticket types will prompt you to select the date of travel from a date picker on the purchase screen. That can be on the day, or months in advance, with the tickets automatically activating at the start of service (approximately 04:00) on the day selected. Please ensure you carefully select the date of travel/start date of the season ticket when purchasing!

Do I need to activate my ticket?

Your tickets will activate at midnight on the day of travel, with the validity running through to the end of the service day at the end of the validity period (approximately 01:00). For example, activating a 7-day ticket on Monday will allow you to travel on this pass until approximately 01:00 on the following Monday morning.

If you buy our flex & save product you will need to activate each of the day tickets as you use them, before boarding the tram. Each day’s travel is activated from the ticket wallet, you will need to select the flex and save product and push the redeem day ticket button. This will then generate the ticket for that day’s travel, which will appear separately in the ticket wallet.

What happens if I lose / changed my phone?

Download the app again onto your new device and log in, your account will be transferred to the new device.

I have bought a ticket but can't see it in the app?

If you cannot see your ticket in the My Metro App, please make sure you are logged in to your account. It will show if you are logged in or not at the bottom of the screen under the settings tab.

Do I need to use my mobile phone data?

You will need internet access to use the My Metro App.

Where can I use my MyMetro app?

All tickets purchased on My Metro App can be used on all West Midlands Metro trams. Please note that NX+metro and nBus+metro tickets are also available to purchase allowing travel on buses as well as trams. Make sure your tickets are valid for your journey across all the modes of transport you’re planning to use.

How do I buy a ticket on the app?

Head to the purchase tab and select whether you need a Metro only or bus+Metro ticket. If you know the zones you need to travel in you can select them right away and choose your ticket, paying by debit or credit card, Paypal or Apple pay/Google pay.

If you’re not sure of the zones you’re travelling in you can select the stops you are traveling between at the top of the page, which will then show you the correct combination – you can then select the ticket type you need, then pay using a debit or credit card, Paypal or Google pay/Apple pay.

What do I do if my MyMetro app is not working?

Ensure that any outstanding updates are installed. You can also try deleting then reinstalling the My Metro app. If this does not resolve the problem, then contact our Customer Services team by emailing customerservices@westmidlandsmetro.com

Can I get more help?

If you are still having issues, then contact our Customer Services team by emailing customerservices@westmidlandsmetro.com

How do I delete my MyMetro account?

You can permanently delete your MyMetro account by heading to the Settings tab on your MyMetro app, and selecting Delete in the Account section. Alternatively, you can contact customerservices@westmidlandsmetro.com and a member of the team will provide confirmation of your account being deleted.

MyMetro App

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MyMetro Frequently Asked Questions

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