West Midlands Metro customers affected by the recent service suspension are being encouraged to make plans to use alternative modes of transport to complete their journey.
Since trams were withdrawn on 13th November for essential repairs, we have been working with Transport for West Midlands to ensure Metro tickets and passes are being accepted on many local buses and trains. However, these arrangements will come to an end on Sunday, 5th December.
Until then valid Metro tickets will continue to be accepted on:
- National Express bus service 74 between Birmingham and West Bromwich
- National Express bus service 79 between West Bromwich and Wolverhampton
- National Express bus services 16 and 101 between Birmingham and Handsworth
- National Express bus services 9, 12/12A, 13/13A, 23, 24, 82, 87, 126, X8 and X10 to travel between the affected stops in Birmingham city centre
- ALL train services between Wolverhampton and Birmingham
Sophie Allison, Metro Commercial Director, explained: “When we made the difficult decision to temporarily suspend services, we wanted to ensure we could keep our customers moving.
“As a temporary measure we negotiated cross-ticket acceptance on other modes of public transport. But it now makes sense for our customers to choose the option most convenient to them.
“Clearly some customers will have Metro tickets that are still valid, and we are offering full refunds for days remaining on tickets beyond November 12.”
“We are sincerely sorry for the inconvenience caused by the temporary withdrawal of services, but the safety of customers remains our top priority and we are working really hard to resume a robust service for our customers that depend on us every day,” Sophie said.
For help to plan your journey and understand the options available, please visit tfwm.org.uk
Further information can be found on the West Midlands Metro and Transport for West Midlands websites.