Metro services in operation between Wolverhampton St George’s and Bull Street only. Read more.

Making a brighter Future

About us and our Training Academy

West Midlands Metro (WMM) is the region’s popular and growing tram network owned by the West Midlands Combined Authority and operated by Midland Metro Limited (MML). Every year we deliver safe and secure, reliable and sustainable tram services to millions of customers across the region. The passion and commitment of our team members have contributed to making us an award-winning transport network which people depend upon every day.

Our network has grown rapidly in recent years to serve more of Birmingham City Centre, with further expansions on the horizon. We will soon be opening two new extensions to both Edgbaston Village and Wolverhampton rail station, whilst longer-term, work is already underway to create new lines to Brierley Hill and the eastside of Birmingham. Expansion plans will see our network triple in size and our tram fleet double, as we connect more customers to places across the region for work, education and leisure.

Our colleagues are integral to our continued success, which is why we are always on the lookout for passionate individuals who can support us as our network grows. We pride ourselves on being a great place to work in an environment where colleagues are valued and offered life-long career opportunities.

With our industry-leading training academy, our colleagues can fulfil their potential no matter their role. Developing our team is important to us, which is why we offer continuous training to enable colleagues to build a career they can be proud of. Whatever your background or experience we can support you to achieve your potential and gain new skills. So, if you are interested in being part of our journey, making a fresh start and meeting new people, then look no further and join our team!

We recognise the importance of a diverse and inclusive environment and aim to reflect the communities we serve with a workforce that represents them. We continue to welcome and encourage applications from everyone regardless of gender, ethnicity, age, disability, religion, and sexual orientation. Join us on our journey and apply now!

M is for Metro! M is for My New Opportunity! 

Our People

Lee Edwards – Learning and Development Officer

Lee joined West Midlands Metro in 2009 as a Customer Service Representatives (CSR). Seeking more of a challenge, in 2012 he expressed an interest in becoming a trainer and was supported with specialist training funded by WMM. This is where he found his love for nurturing and developing people and has since become a fully qualified trainer and assessor.

Lee says “You’re never too old to learn new things or change your career. The training opportunities and support provided by WMM, makes this company a great place to work and be part of ”.

Shannon Mann – HR Administration Intern

Shannon is on a 6 months’ kickstart work placement program, which is supported by the Department of Work and Pensions and Steps to Work.

During the first lockdown, Shannon started looking at the possibility of a career change and spent time researching potential opportunities, and was made aware of the kickstart program and the rest, as they say, is history.

Shannon says: “To be honest I didn’t really know which sector I wanted to enter when I applied for the kickstart program, so when I got an opportunity with WMM I was thrilled”.

Considering her future plans, Shannon adds: “With the support I have received so far from WMM, I am already considering applying for the apprenticeship program once my placement ends”

Steve Brown – Driver/Customer Service Representative 

Steve joined the West Midlands Metro (WMM) in 2019 via the Sector Based Work Academy (SBWA) placement. The SBWA is a community-based scheme in partnership with Department for Work and Pensions (DWP), Wolverhampton College and local employers like WMM designed to support people get back into work.

After attending an SBWA event and learning more about the company, he really liked the idea of driving a tram – getting people to their destination safely. An opportunity that he felt offered a fresh start with long-term prospects, following periods of unemployment and lack of opportunity in temporary jobs that he had.

At the end of the placement Steve was offered a tram driver position and undertook a series of driver training courses which he passed and has since qualified to become a tram driver for WMM.

Steve says, “I am so proud of the opportunity I got from SBWA, DWP and grateful that WMM took a chance on me and have given me job security and long-term employment. It’s great to work with a company that provides you with the training you need to succeed in your role”

Some of our Benefits

  • Competitive Salaries
  • Free travel for you and a family member
  • 25 days annual leave, plus bank holidays
  • Contributory Pension Scheme
  • Life Insurance
  • Employee Assistance Programme (EAP)
  • Discounted Gym Membership
  • Company Uniform
  • Training and Development Programmes
  • Cycle to Work Scheme
Top Vacancies

QHSE Depot and Site Safety Officer

Job Description

Exciting opportunity for an experienced Health & Safety officer to support and deliver a QHSE strategy and support plans to improve safety performance, regulatory compliance,
assurance and operational excellence across the business.

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Maintenance Technician

Job Description

We have several opportunities for an experienced Maintenance Technician to join the Rolling Stock team and support our mission in providing a safe, secure, and reliable service to our customers.

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Customer Experience Officer

Job Description

We have several opportunities for Customer Experience Officers to join our Operations team and support our mission in delivering customer experience that
exceeds expectations.

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Tram Driver/Customer Service Representative

Job Description

We have an exciting opportunity for a Driver – Customer Service Representative to drive our trams and provide safe, secure, and reliable service to our customers.

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Electrical & Mechanical Trainee

Job Description

New and exciting opportunity for Electrical & Mechanical Trainee to join our Infrastructure team. Ensuring West Midland Metro have a safe and reliable system by carrying out scheduled servicing, repairs, installation and testing of the signalling and
telecommunications equipment.

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Crew Supervisor

Job Description

We are currently recruiting  for a Crew Supervisor to join our operations Department managing the day-to-day activities of the front-line operational staff.

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Here's what some of our team have to say

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