Work to improve step-free access at two busy tram stops in the West Midlands is set to start next week.
Investment in essential upgrades to the lifts at Bilston Central and Lodge Road aims to provide a more reliable service for customers, and West Midlands Metro is putting in place a range of measures to minimise any inconvenience while the work is carried out.
From July 7, the Lodge Road stop will be accessible via ramps from the Lodge Road and Victoria Street entrance. At Bilston Central there will be no step-free access while the work is taking place, although tickets and passes will be accepted on the National Express bus service 79 for travel between Bilston and the nearest stop that has, The Crescent.
Vicki Bennett, Customer Service Manager at West Midlands Metro, commented: “While this essential work is taking place, we’re doing all we can to help customers.
“This includes, whenever possible, having colleagues on hand during the day at Bilston Central to assist customers with the steps to the platform.
“Anyone who requires any assistance or travel advice can also speak to a member of the team by using the customer assistance button located on the platform of every tram strop.”
The upgrades are expected to be completed in September and will provide more reliable access for those who have difficulty using the steps.
“We would like to thank customers in advance for their patience and understanding while this work is carried out and apologise for any inconvenience it may cause,” Vicki added.
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